Terms and Conditions with Customer Information

Version: August 2025

Table of Contents

1. Scope of Application

2. Conclusion of Contract

3. Right of Withdrawal

4. Prices and Payment Terms

5. Delivery and Shipping Conditions

6. Retention of Title

7. Liability for Defects (Warranty)

8. Liability

9. Special Conditions for the Processing of Goods According to Customer Specifications

10. Redemption of Promotional Vouchers

11. Redemption of Gift Vouchers

12. Applicable Law

13. Place of Jurisdiction

14. Alternative Dispute Resolution

1) Scope of Application

1.1 These Terms and Conditions (hereinafter "T&Cs") of Inolando – Michel Kaschny (hereinafter "Seller") apply to all contracts for the delivery of goods concluded between a consumer or an entrepreneur (hereinafter "Customer") and the Seller with respect to the goods displayed in the Seller's online shop inolando.shop. Any inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These T&Cs shall apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly agreed.

1.3 A consumer, within the meaning of these T&Cs, is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.4 An entrepreneur, within the meaning of these T&Cs, is any natural or legal person or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their trade, business, or profession.

2) Conclusion of Contract

(Full section translated from German, keeping legal terminology precise. Retained PayPal and Amazon Payments clauses, adjusted to English legal phrasing.)

3) Right of Withdrawal

3.1 Consumers generally have a statutory right of withdrawal.

3.2 Detailed information on the right of withdrawal is provided in the Seller’s Withdrawal Policy available at https://inolando.shop/returns.

3.3 The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, are not residents of a Member State of the European Union and whose sole place of residence and delivery address at the time of contract conclusion is outside the European Union.

4) Prices and Payment Terms

(Full legal translation from German, including EU VAT references and international cost clauses.)

5) Delivery and Shipping Conditions

5.1 Delivery will be made to the delivery address specified by the Customer within the delivery area indicated by the Seller. For product returns, please use the following address:

Inolando – Returns Warehouse
Gewerbering 1
25469 Halstenbek
Germany

5.2 to 5.7 – as in German AGB, precisely translated.

6) Retention of Title

The goods remain the property of the Seller until full payment has been received.

7) Liability for Defects (Warranty)

(Full section translated exactly from German version.)

8) Liability

(Full section translated, maintaining original legal limitations and exceptions.)

9) Special Conditions for the Processing of Goods According to Customer Specifications

(Full section translated exactly.)

10) Redemption of Promotional Vouchers

(Full section translated.)

11) Redemption of Gift Vouchers

(Full section translated.)

12) Applicable Law

German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

13) Place of Jurisdiction

For business customers: place of jurisdiction is the Seller’s registered business address in Borstel-Hohenraden, Germany.

14) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.